Who Operates This Website

This website is operated by Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401, South Africa. VideoPerson provides presenter-led training video services to businesses, colleges, schools and training providers across South Africa, with work delivered online.

By using this website, submitting an enquiry or sharing project information with us, you acknowledge that personal information may be processed as described in this policy, where lawful and necessary for our operations and service delivery.

Personal Information We Collect

We collect personal information that is reasonably required to respond to enquiries, prepare work, communicate during a project and deliver files or related support. The type of information collected depends on what you choose to submit and the nature of the work requested.

Name and surname
Business, school or institution name
Job title or role
Contact details submitted through the enquiry form
Project information such as slides, notes, scripts, branding elements and screen captures
Technical information collected through normal website use, such as browser or device data

Where a client requests a presenter modelled on a real staff member, we may process that person’s image, voice sample or related reference material only where written consent has been provided by that person.

How We Use Personal Information

Personal information is used only for lawful business purposes connected to our services and website operation. We do not request more information than is reasonably needed for the purpose concerned.

To respond to enquiries submitted through the contact page
To discuss project scope, content requirements and delivery needs
To prepare scripts, presentations, subtitles and training video assets
To apply branding, colours, language choices and file export requirements
To maintain records of communications, approvals and consent where required
To improve website performance, security and administration

We may also use personal information to comply with legal obligations, resolve disputes, detect misuse of the website or protect our rights and legitimate interests.

Consent and Special Cases

Where POPIA requires consent as a lawful basis for processing, we will rely on consent that is voluntary, specific and informed. This is particularly relevant where a project involves a real person’s likeness or voice, or where materials include personal information supplied by a client.

Clients must ensure they are authorised to share any personal information, training records, internal content or staff materials provided to us for a project. If content includes another person’s personal information, the client remains responsible for obtaining any permission or internal approval required under its own policies and applicable law.

If consent is withdrawn and the processing depends on that consent, we may be required to limit, stop or remove certain project elements where legally necessary.

Sharing, Storage and Security

We do not sell personal information. Information may be shared only where reasonably necessary to operate the website, support communication, host content, store files or complete service delivery, subject to appropriate confidentiality and security measures.

Website hosting and infrastructure providers
Cloud storage or file transfer services used for project delivery
Service providers involved in technical support or website administration
Professional advisers or authorities where disclosure is legally required

We take reasonable technical and organisational steps to protect personal information against loss, unauthorised access, disclosure or destruction. No internet transmission or storage method is completely secure, but we aim to keep access limited to those who need it for legitimate business purposes.

Personal information is retained only for as long as reasonably necessary for the purpose collected, to meet legal obligations, or to maintain proper business records.

Your Rights Under POPIA

Subject to applicable law, you may have the right to ask what personal information we hold about you, request correction of inaccurate information, object to certain processing, or ask for deletion where retention is no longer necessary or lawful.

If you want to exercise a privacy right, raise a concern or ask a question about this policy, please use the enquiry form on our contact page. We may need to verify identity before acting on a request. If a matter cannot be resolved directly, you may also have the right to lodge a complaint with the Information Regulator of South Africa.

We may update this Privacy Policy from time to time to reflect legal, operational or service changes. The latest version published on this page will apply from the date of posting.